Support

Most Frequently Asked Questions 6

• How do I locate the OYO for my current upcoming booking?
• How do I create a booking through OYO ?
• How can I find the best deals available?
• How do I check the status of my current Bookings ?
• What are the valid ID Proofs that I should carry ?

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Discounts and Coupons 3

• I applied a coupon. Now I am not able to use OYO money after that. Why is that so?
• Why can't I modify my discounted bookings ?
• How can I find the best deals available?

Booking Creation 8

• How to create a booking in OYO?
• Why did my booking convert to an unconfirmed booking even when agent said it is confirmed?
• How do I book more than 3 OYO rooms (bulk booking)?
• As the booking is made on the name of account holder, how to change the name to actual guest who is coming?
• What is the difference between standard and premium properties?

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Payments/Refunds/Invoices 5

• What is the cancellation & refund policy of OYO?
• How much time does it take for the amount to get credited?
• How do I get refunds processed for cancelled bookings ?
• How can I get my payment voucher for my stay?
• Where do I get the invoice for my stay?

Valid IDs 3

• What are the valid Identify proofs that I should carry?
• Can a guest check-in if the name on the ID does not match the booking name?
• Can I provide photocopy of the valid ID as identity proof ?

Booking Modifications 5

• How can I extend my booking?
• I want to increase/decrease the no. of rooms in my booking. How can I do that?
• Why are the extension prices different from initial room tariff at which the booking was made?
• Is there a provision of early check-in or late check-out? Are there any charges?
• Feedback Customer

Booking Cancellation 4

• How do I cancel my booking?
• Can I cancel a part of my booking?
• What are the cancellation policies in OYO?
• What would happen if I do not cancel my pre-paid booking and do not show up for my booking?

Payment for Bookings 4

• What is the difference between pay at hotel and prepaid bookings?
• Why can't I make bookings at some hotels without making advance payments ?
• I booked the stay for different tariff and property manager is asking me some different tariff, why?
• Is there any restriction on number of rooms for postpaid bookings?

Information Updation 4

• How to change my account information?
• A pop up is saying that, an account already exist with this E-mail ID, What do I do?
• I forgot my password, how to login?
• How can I create my account without having an e-mail id?

OYO 8

• What is OYO and how is it different from other hotel booking websites?
• What amenities can I expect in a standard OYO?
• How can I reach out to OYO if I am unhappy with the services?
• Templates
• Is there any toll free number for booking creation?

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Problems related to account 4

• How do I logout from the app?
• How can I delete booking history from my app?
• I uninstalled my app. How can I re-login?
• Can I login from somebody else's account in my app?

Communication 1

• How do I locate OYO where I have booked my stay?

Services 6

• Where do I enquire about OYOs for Weddings/Functions?
• Does OYO provide alcohol?
• I did not get the password for my wi-fi. How do I get that?
• What are some additional services that OYO offers?
• Can I get customized stay options for long-stay?

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OYO for Banquet Halls, Weddings and Party Bookings 1

• How to Find OYO for Banquet Halls, Weddings and Party Bookings

OYO for Corporates 1

• How to do a corporate tie-up with OYO?

Owners 1

• I am a hotel owner, how can I partner with OYO Rooms?

OYO For Couples 6

• Are unmarried couples allowed at an OYO?
• Can I book a room in the same city as in my ID proof?
• How do I book a hotel that allows unmarried couples?
• How do I activate the Relationship Mode on the app?
• The hotel I selected on the Relationship Mode doesn’t allow same city bookings. Can you help?

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